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How to Recover Your Tunes After the 5.5.0 Update

Nov 15, 2023 Update: the special program to recover tunes was extended beyond July 31st, but is now closed due to App Store and Google Play upgrade requirements.

Following the recent update to ForzaTune Pro (version 5.5.0), some users may have missed the opportunity to back up their tunes. We did our best to offer in-app notices, emails and tweets but some users may have been away from Forza for a while, or have auto-updates on. Nothing like opening a new, shiny version of the app to see all of your tunes gone!

If you’re one of them, don’t worry – we’ve set up a testing program to give you a second chance to recover your tunes. This is a workaround since iOS and Android make it difficult to downgrade reliably. Do not delete the app from the device in an attempt to install an older version. That will result in the permanent loss of the tunes file.

Here’s how you can join the testing program and attempt a recovery:

For iOS Users:

  1. Email us at feedback@forzatune.com to let us know you want to use the testing program to recover tunes. Please provide the email account you use for your Apple Account.
  2. We’ll send you an invitation to join TestFlight, Apple’s beta testing system.
  3. Follow the instructions provided in the invitation to install version 5.5.1, which will most likely provide access to your tunes. This version is not available publicly and is actually the older version of the app (5.4.20).
  4. Once you’ve backed up your tunes, update to version 5.5.0 or 5.5.2+ of the app and import your data. You should now have your tunes, and be on the new ForzaTune Pro.

For Android Users:

  1. Email us at feedback@forzatune.com to let us know you want to use the testing program to recover tunes. Please provide the email address associated with your Google Play account.
  2. We’ll send you an invitation to join a closed test track on Google Play.
  3. Follow the instructions provided in the invitation to install version 5.5.2.5, which will most likely provide access to your tunes. This version is not available publicly and is actually the older version of the app (5.4.20).
  4. Once you’ve followed those instructions to back up your tunes, update to version 5.5.2 of the app and import your data. You should now have your tunes, and be on the new ForzaTune Pro.

We’re here to support you during this process. If you have any questions or encounter any issues, please don’t hesitate to contact us at the support page.

Why the Need for This Update?

ForzaTune Pro was originally built in the Forza Motorsport 7 era and has had continuous free updates since 2018. Unfortunately, the underlying software for the original app was starting to become incompatible with recent versions of Android and iOS. Instead of abandoning users, or building and charging for a new app, we decided to update the existing one.

The updated code would allow us to keep offering free updates, but the new version would not allow us to easily or reliably migrate the old data. So we built in a data export feature and gave users about a year to prepare with notices, and the option to get email and Twitter notifications in the days leading up to the switch. This was not an ideal scenario, but for the most part we have had a smooth transition.

The above testing program workaround gives us the option to help when things didn’t go as smoothly for users.

This is a limited time option though, so please reach out before July 31, 2023 if you need support.

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